Get in Touch With Us

If you have a question about how we research and rank casinos not on GamStop, spotted something that needs correcting, or want to raise a concern about our content, this page explains how to get in touch and what happens next.

How to Reach the Editorial Team

The best way to contact us is by email at [email protected]. We read every message and try to reply within two working days, though this can take longer during busier periods.

To help us route your message quickly, please tell us upfront what it concerns — for example, a factual query about a specific operator, a suggestion for a page we haven't covered yet, or feedback on how we've explained wagering requirements or withdrawal limits. A clear subject line saves everyone time.

What We Can Help With

• Questions about our reviews — If something we've written about a bonus offer, payment method or licensing detail on one of our casino pages isn't clear, ask us to explain further.
• Corrections — Terms attached to welcome offers, wagering requirements and withdrawal processes change frequently. If you believe something we've published is out of date or inaccurate, tell us and we'll review it against current information.
• Content suggestions — If there's a topic around non GamStop casinos, payment options, or game types you'd like us to cover in more depth, we're open to hearing it.
• General site feedback — Comments on how easy our comparisons and guides are to use are genuinely useful when we plan future updates.
• Commercial enquiries — If you represent a casino operator or an industry organisation and want to discuss working with us, please explain who you are and what you have in mind.

What We Cannot Help With

We are a research and comparison publisher, not a casino operator, payment processor or regulator. We cannot process withdrawals, resolve account disputes, or access your account with any operator listed on the site. If you have an unresolved issue with a specific casino — for example around a delayed withdrawal, a disputed wagering requirement, or a source-of-funds check — you will need to raise this directly with that casino's own customer support or complaints procedure.

If you have tried this and remain unsatisfied, some overseas licensing authorities operate their own dispute resolution processes; the casino's terms and conditions should list which one applies. For a broader look at how licensing and player protections differ between operators, our guide to trusted non GamStop casinos in the UK covers this in more detail.

If You Need Support With Gambling

We are not a support service and cannot advise on individual gambling problems. If gambling has stopped being enjoyable, or you're concerned about your own play or someone else's, GamCare offers free, confidential support and can be contacted through its national helpline. GAMSTOP allows UK players to self-exclude from gambling companies licensed by the Gambling Commission, though it's worth noting that many casinos not on GamStop operate under overseas licences and fall outside that scheme — a distinction we cover across our reviews so readers understand what protections do and don't apply.

What Happens Once You've Written to Us

Every message is read by a member of our editorial team rather than answered automatically. If your enquiry relates to a factual point in one of our reviews, we'll check it against current sources before replying, and we'll date any update we make as a result. If we can't resolve something ourselves, we'll say so rather than leave you without an answer.

We appreciate readers who take the time to flag inaccuracies or ask us to clarify how bonuses, payments or licensing work — it's how we keep our content useful for the next person researching the same question.