We offer a no quibble 14 day return policy on online orders. If any of our items are unsuitable you may return them for a full refund or exchange as long as they are returned complete with tags and original packaging in fully re-sellable condition. Please return with a note detailing your Order number and appropriate action requested, and enclose with the returned product. Returns must be made within 14 days of receipt.
Return Postage & Packing is payable by the customer. Shoe boxes should be sent in a postal bag. Do not seal shoe boxes with tape as this damages the box and therefore the return will not be in a re-sellable condition. For your peace of mind we suggest you send returns by signed for/ recorded delivery. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. If you wish you can use Standard post which is more economical but offers no insurance & we cannot accept responsibility for lost or damaged post.
If you return Items as not required: A full refund (less postage) will be given.
If you return your Item for exchange: Return cost is borne to the customer. We will cover cost of posting the new item.
Faulty goods: Faulty goods will be assessed and if deemed faulty a replacement will be offered or a refund given if required. The cost of postage that you paid to return the goods to us will also be refunded.
Incorrect Product dispatched:If we have sent out incorrect goods please accept our apologies & return them to us. We will re-send out the correct goods and refund you the cost of postage you paid, up to £6, to return the goods to us. It should cost no more than £4-£5 to return this to us on a tracked service.
Free products: Free products associated with purchased items you return must be returned also. If the free items are not returned, unfortunately you will be charged for them at the normal price.
All returns and Refunds are processed within 30 days. Refunds can only be credited back onto the card or method you originally made payment.